Refund policy

I hope you’ll love your Fine Art print. If there is a problem with your order, please get in touch and I’ll be happy to help.

Non-personalised prints

If you change your mind about a non-personalised print purchased online, you may cancel your order within 14 days of receiving it. After notifying me of your cancellation, you have a further 14 days to return the item.

The print must be returned carefully packaged and in the condition in which it was received. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Once the returned item has been received, your refund will be processed within 14 days. Where applicable, the original standard delivery charge will also be refunded.

Personalised & custom-made prints

Prints created to your specifications or personalised especially for you cannot normally be cancelled or returned simply because you have changed your mind.

This includes, for example, artwork personalised with names, dates, dedications, wording or other details supplied or selected specifically for your order.

This does not affect your statutory rights if your order is faulty, damaged or not as described.

Damaged, faulty or incorrect orders

If your print arrives damaged, faulty or you receive the wrong item, please contact me as soon as possible after delivery and include your order number and photographs showing the problem.

I will arrange an appropriate replacement or refund in accordance with your statutory rights.

How to contact me

To request a return or report a problem with your order, please use the Contact page on this website and include your order number.